Shipping

All orders are shipped within Australia using Australia Post and are generally dispatched the next business day, once your order is confirmed and payment has been received.

Free shipping on orders over $110. For smaller orders, shipping is calculated at checkout based on the size and weight of your items and your delivery address. Enter your state, suburb and postcode in the cart and click “Calculate Shipping” to see your options.

Please make sure your delivery address is correct and complete. If a delivery can’t be completed and is returned to us, an extra shipping fee applies to resend it. If you’d like your parcel left at the address, add a note in the delivery instructions at checkout. We can’t accept responsibility for items that are lost, stolen, damaged or spoiled after being left as requested.

Tracking

When your order is dispatched we’ll email you the tracking number and add it to your order, which you can view under “Orders” in My Account. You can track your parcel on the Australia Post website.

Returns

Change of mind: we accept returns of unopened, unused items in their original condition and packaging within 14 days of delivery. Please contact us before sending anything back so we can arrange the return. Return postage for change-of-mind returns is paid by the customer. Once we receive and check the item, we’ll refund the item price to your original payment method.

Faulty, damaged or incorrect items: if your order arrives faulty, damaged or not what you ordered, contact us as soon as possible with your order number and a photo. We’ll arrange a replacement or refund and cover the return postage. These rights apply under the Australian Consumer Law and are not limited by this policy.

For health and safety reasons, opened supplements and food products can’t be returned for change of mind.